Refund and Cancellation Policy

Custom development and consulting

• Before work starts, a customer may cancel and request a refund of amounts paid, less any third-party cost that the customer approved and that cannot be recovered.
• After work starts, completed work, accepted milestones and committed third-party costs are not refundable. Any unused prepaid balance for work not yet performed will be returned.
• Cancellation requests must be sent to contact@nathalabs.com and identify the project and invoice.

SaaS subscriptions

Where a Natha Labs software product offers a subscription, customers may cancel before the next renewal to prevent future charges. Access normally continues until the end of the paid billing period. A product-specific order page may state different refund terms before purchase.

Refund timing

Approved refunds are returned to the original payment method. We normally initiate them within 10 business days. Your bank or card issuer may need additional time to make the funds available.

No physical returns

Natha Labs currently provides digital services and software. We do not ship physical goods, so no physical return process applies.